Covid-19

Covid-19

Dear Guests:

 

For twenty years, By The Sea Vacation Villas has welcomed you to our beautiful homes in the heart of South Florida. Your guest experience has always been our top priority, and with the growing concerns about Covid-19, we wanted to reach out to help address any questions you might have about visiting our homes. 

Our homes are still open daily for reservations. Relieve the stress of what’s going on in the world and relax by a  sunny pool or visit a local award-winning beach. We have heard that Covid 19 is not heat resistant and can’t live in temperatures over 78 degrees. Finally, a good reason to turn the air conditioning off...

With the safety of our guests and properties top of mind, we’ve escalated the already comprehensive cleaning and sanitizing procedures at our properties. These include thorough cleaning and disinfecting of frequently-touched surfaces, high-temperature sanitizing of all glassware and tableware, and scrupulous attention to hand washing protocols and glove usage by our experienced hospitality team.

Need help with planning a visit or making or changing a reservation? Our Guest Relations team is standing by to assist you at 954-771-7705 or by email at sales@btsvv.com And rest assured, should your travel plans change, we’ll cheerfully reschedule your visit as many times as needed or process a refund if you fit the refund criteria. 

As this situation continues to develop, we will be updating our cancelation policies as needed. 

  1. As of 3/14/20 Airbnb rentals booked on or before March 14th 2020 and arriving prior to April 14th 2020 can be rescheduled or refunded if you meet all of their other criteria. Please see their website. You must call Airbnb to make the cancelation and receive a refund. 
  2. As of 3/14/20 Guests who booked on VRBO/Homeaway, Flip Key and By The Sea Vacation Villas are eligible for a refund if you are diagnosed with Coronavirus, but foreseeable events such as becoming quarantined due to the Coronavirus will not be covered. Please note, our refunds will not cover the fear of travel. Customers are strongly encouraged to move their travel dates if they have flight restrictions or fear of travel. We will issue credit for up to 1 year and allow guests to reschedule travel dates as many times as needed. These changes will be based on availability and no refunds will be issued due to a difference in price for new dates or shortening the future stay. 


Our hearts go out to those impacted by Covid-19, and our main concern remains the health and safety of our visitors, our employees and our community. As always, we are committed to providing you with warm hospitality and an exceptional guest experience whenever you choose to visit us. We look forward to welcoming you to a By The Sea Vacation Villas property in the very near future.

 

Sincerely,


By The Sea Vacation Villas